MAKING SENSE OF YOUR LOGISTICS OPTIONS

We offer a full range of third-party logistics (3PL) services which include:

• Inbound receiving — whether it's a full container load or less container load.
• Warehousing — safe and secure storage of your inventory.
• Order fulfillment — we pick, pack and ship for you.
• We also offer labeling, repacking & a range of other value added services.
• Freight forwarding and coordination - we wrap up your logistics so you can focus on the rest of your business.

Yes! We specialize in eCommerce fulfillment for businesses of all sizes. Whether you're selling on your own website, Amazon, Shopify, or other platforms, we can handle your order processing, picking, packing, and shipping. We integrate with all major eCommerce platforms and shopping carts to provide seamless automated fulfillment services.

Absolutely! We handle all aspects of outbound shipping for your orders. We have preferred carrier relationships with major shipping companies including USPS, UPS, FedEx, and freight carriers, allowing us to provide competitive shipping rates. We'll pick, pack, and ship your orders directly to your customers, and provide tracking information for all shipments.

Orders received before our daily cutoff time typically ship the same business day. For orders received after the cutoff, they ship the next business day. We offer same-day fulfillment for most standard orders, and we can accommodate rush orders when needed. During peak seasons, we may adjust our processing times, but we always communicate any changes in advance.

Yes! We're experienced with Amazon FBA preparation services. We can handle FNSKU labeling, poly-bagging, bundling, kitting, bubble wrapping, and all other Amazon prep requirements. We ensure your products meet Amazon's strict guidelines to avoid rejections and penalties. We also coordinate shipments directly to Amazon fulfillment centers and manage the entire FBA prep process for you.

We offer flexible storage solutions tailored to your needs:

• Pallet storage — ideal for bulk inventory and B2B operations.
• Shelf storage — perfect for smaller items and eCommerce businesses.
• Floor storage — for oversized or irregularly shaped items.
• Climate-controlled storage — for temperature-sensitive products.
• Short-term and long-term storage options.

All our storage areas are secure, clean, and monitored 24/7 with modern security systems.

Storage is typically charged based on the space your inventory occupies, either by pallet position or cubic footage, depending on your storage type. We bill monthly and provide transparent pricing with no hidden fees. For businesses with fluctuating inventory levels, we offer flexible month-to-month agreements. Volume discounts are available for larger storage requirements. Contact us for a custom quote based on your specific needs.

Yes! We welcome warehouse visits and tours by appointment. While we handle the day-to-day operations for you, you can schedule a visit to see your inventory, review our operations, or conduct inventory audits. For security and safety reasons, all visits must be pre-arranged. You can also access real-time inventory data through our online portal 24/7 without needing to visit the warehouse physically.

Our pricing is customized based on your specific needs, including storage requirements, order volume, and service level. Every business has unique fulfillment needs, so we provide tailored quotes rather than one-size-fits-all pricing. Request a quote through our website or contact our sales team at (253) 449-2644, and we'll provide a detailed pricing proposal within 24 hours. Our pricing is transparent with no hidden fees.

Yes! We offer volume-based pricing discounts for businesses with higher order volumes or larger storage requirements. As your business grows with us, your per-unit costs typically decrease. We also offer special pricing for long-term contracts and seasonal businesses. Contact our sales team to discuss volume discount options that fit your business model and growth projections.

Getting started is easy:

1. Request a quote through our website or call us.
2. We'll schedule a consultation to understand your needs.
3. Receive a custom proposal within 24 hours.
4. Once approved, we'll guide you through onboarding.
5. Ship your inventory to our warehouse.
6. We'll set up your account and integrate with your systems.
7. Start fulfilling orders!

The entire process typically takes 1-2 weeks, but we can accommodate rush setups when needed. Our team provides hands-on support throughout the onboarding process.

We work with businesses of all sizes, from startups to established brands. While we don't have a strict minimum order volume requirement, we do require a minimum monthly service fee to ensure we can provide quality service. This makes our services most cost-effective for businesses shipping at least 100+ orders per month. However, we're happy to discuss your specific situation and find a solution that works for your business stage and growth plans.

Our support team is available to help:

• Email: warehouse@longroad.one.
• Phone: (253) 449-2644 (Monday-Friday, 8AM-6PM PST).
• Customer Portal: Access 24/7 through your online dashboard.
• Emergency Support: Available for urgent operational issues.

We typically respond to emails within 2-4 hours during business hours. For existing customers, you'll also have a dedicated account manager as your primary point of contact.

Data security is our top priority. We use:

• Industry-standard encryption (SSL/TLS) for all data transmission.
• Secure cloud-based systems with redundant backups.
• Access controls and authentication protocols.
• Regular security audits and compliance reviews.
• GDPR and privacy regulation compliance.
• Secure facility with 24/7 monitoring and controlled access.

We never share your customer data with third parties and maintain strict confidentiality agreements. Your business information and customer data are protected at all times.

We offer flexible contract terms to accommodate different business needs:

• Month-to-month agreements available.
• 6-month and 12-month contracts with preferred pricing.
• Clear service level agreements (SLAs) for all services.
• Transparent pricing with no hidden fees.
• 30-day notice for service termination.
• Detailed terms and conditions provided during onboarding.

All terms are clearly outlined in our service agreement, and our team will walk you through every detail before you sign. Contact us to review our full terms of service documentation.